Effective Date: 07/07/2025

Company Name: SYSTECH IT SOLUTIONS LTD At SYSTECH IT SOLUTIONS LTD, we are committed to ensuring customer satisfaction while providing reliable antivirus protection through PC Secure Antivirus. This Refund Policy outlines the terms under which you may request a refund for purchases made directly from us.

1. Eligibility for Refund Refunds are only eligible under the following conditions:

• The product was purchased directly from the official PC Secure website or authorized partner platforms.

• The refund request is made within 7 days of purchase.

• The product license key has not been activated or used.

• You are experiencing unresolved technical issues that cannot be fixed after contacting our technical support team.

2. Non-Refundable Cases Refunds will not be issued in the following situations:

• If the license key has already been activated or registered.

• If the request is made after 7 days from the date of purchase.

• If the product was purchased from unauthorized resellers or third-party sites.

• If system incompatibility was disclosed prior to purchase.

• For renewal charges (unless canceled within 48 hours of renewal).

3. How to Request a Refund To request a refund, please follow these steps:

1.Email us at [Insert Email] with the subject line: Refund Request – PC Secure.

2. Provide the following details in your email:

• Full Name

• Order ID / Transaction Reference

• Date of Purchase o Reason for Refund

3. Our support team will review your request and respond within 3 to 5 business days.

4. Refund Process If approved:

• Refunds will be issued to the original payment method.

• Processing time may take 7 to 10 business days, depending on your bank or payment provider.

• A confirmation email will be sent once the refund has been initiated.

5. Contact Information If you have any questions about our Refund Policy or your purchase, feel free to contact us: SYSTECH IT SOLUTIONS LTD  #23/1,1st floor ,j.c.1st cross, JC Rd, near poornima theatre, Bengaluru, Karnataka 560027Email: [sales@pcsecure.in]